Silver Edition - van Richten's Guide to Ravenloft

[Joël of the FoS]

Same here

[Gonzoron of the FoS]

Still waiting on mine...

Same here

Sorry to hear that. Not sure if you saw, but there was an email pseduo-apologizing for the slow rollout and saying they expect to ship everything within 2 weeks of 7/12. Hopefully yours will get shipped soon.

[Jester of the FoS]

Mine just arrived.

Aaaaand... sh*t

[Gonzoron of the FoS]

Mine just arrived.

Aaaaand... sh*t

ugh! any chance the packing material saved it?

[Jester of the FoS]

Nope.
Box inside is trashed.

The top pieces is also messed up, but most of the rest of the contents seem... okay. Bent, but not damaged.
Emailing customer support.

[Gonzoron of the FoS]

yikes... did it get mauled by a bear? Sorry that happened... hopefully they'll set it right. For the price we pay for these, I hope they have good customer service.

[Jester of the FoS]

yikes... did it get mauled by a bear?

It looks like it...



It was clearly dropped HARD. Enough to splinter both boxes and pop every single bubble in the bubble wrap in that corner.
Or put into a mail truck at an angle so it was slammed against a wall repeatedly for the entire trip.

[Mephisto of the FoS]

Someone out there really doesn't like 5th edition Ravenloft...

I really hope they replace it. (I mean the boxed set)

[FiranDarcalus]

yikes... did it get mauled by a bear?

It looks like it...



It was clearly dropped HARD. Enough to splinter both boxes and pop every single bubble in the bubble wrap in that corner.
Or put into a mail truck at an angle so it was slammed against a wall repeatedly for the entire trip.

Please tell me it wasn't delivered by Canada Post....that would be disappointing!

[alhoon]

Can't you return it?! The whole point of having a shiny new product in dead-trees version is for it to be in a nice condition.

[onmyoji]

Ugh! So sorry to hear that. Mine hasn't arrived yet either though.

— onmyoji

[Jester of the FoS]

Can't you return it?! The whole point of having a shiny new product in dead-trees version is for it to be in a nice condition.

I emailed immediately and am awaiting a response. But I can imagine them being busy on Fridays and wanting to double-check if my request was possible before replying (I said I'd be satisfied with just a replacement box and top sheet rather than full replacement).

If they don't get back to me by mid-Monday I'll probably poke them again.

[Joël of the FoS]

Mine arrived today. Unexpected as the site says it is still waiting to be shipped from warehouse.

I love the ring, FoS indeed

[Jester of the FoS]

Had a few brief emails with them, where they asked me to send photos and check for damage throughout the box. I sent those and they're FedEx-ing me replacement components.
Whew.
Seems to have been quickly and amicably resolved.

[Mephisto of the FoS]

Had a few brief emails with them, where they asked me to send photos and check for damage throughout the box. I sent those and they're FedEx-ing me replacement components.
Whew.
Seems to have been quickly and amicably resolved.

Good news!
Hopefully Fed Ex has also replaced that VRGtR hater who delivered the previous one...